Novelty CX · our own platform
The system behind every call we make for you.
Novelty CX is the contact-centre platform we designed and run in Windhoek. Dialling, recording, quality assurance and reporting live in one place, under our control.
ON CALL · 04:12
Customer record
Fibre 36-month renewal · contract expiry shown
RecordingScript step 3 of 7
DISPOSITION
Sale — upgrade with renewal
Incomplete sale — documents pending
Call back — schedule
QA SCORECARD
Opening & identificationPass
Product disclosurePass
Debit date confirmedPass
Term stated on the callCoach
OutcomeApproved for submission
Four jobs, one platform.
- Dial
- Click-to-dial and campaign lists
- Call-back scheduling
- Carrier-grade digital voice lines
- Record
- Every call recorded
- Sales and QA calls kept five years
- AI summary of each conversation
- Assure
- Scorecards built from your rules
- Calibration and corrective action
- Escalations tracked to closure
- Report
- Performance and QA daily at 17:30
- The same view for every campaign
- Sales submitted in your format
Security & data
Your customers' data stays on our floor.
- Office-only access
- Calling works only from approved office networks.
- Role-based permissions
- Agents, QA, administrators and directors each see only what their job needs.
- Defined retention
- Sales and QA recordings kept five years; other calls twelve months.
- Protected from scraping
- Customer lists cannot be bulk-copied out of the system.
- Secure document upload
- Customers send IDs and forms through a private link, never email.
- Monitored uptime
- Supervisors are alerted the moment dialling is interrupted.
Managed customer operations
Use Novelty CX with your own team, managed by ours.
Licensed seats, supervisor access and reporting on a 12-month term. Add agents, call routing, CRM integration or bilingual support as you grow.
Basic
1 agent · inbound support
Professional
3 agents · inbound and outbound
Enterprise
5 agents · QA monitoring
Corporate
6+ agents · full-scale operations