Customer Service Agent

About this role

As a Customer Service Agent you are the voice of our clients. You handle inbound calls, resolve customer queries and make sure every interaction leaves a good impression.

It is a strong start for anyone who enjoys helping people and wants a career in customer service. You get full training and ongoing support.

Responsibilities

• Handle inbound customer calls professionally and efficiently
• Resolve customer queries and complaints with empathy and patience
• Document every customer interaction accurately in our CRM
• Meet or exceed quality and productivity targets
• Escalate complex issues to supervisors when needed
• Take part in team meetings and training sessions
• Contribute to continuous improvement

Requirements

• Grade 12 certificate or equivalent
• Excellent spoken and written English
• Strong computer literacy and the ability to learn new systems quickly
• A customer-focused mindset and a genuine wish to help
• Able to work in a fast-paced environment
• Flexible to work shifts, including weekends when required
• Call centre or customer service experience is an advantage, not a requirement