Enterprise BPO · Windhoek, Namibia
The contact centre Namibia's enterprises run on.
Telesales, customer service, retention and collections — delivered by trained Windhoek agents on Novelty CX, the contact-centre platform we built ourselves. Running enterprise campaigns since 2018.
Services
Every customer conversation, run end to end.
Outbound telesales
Scripted, compliant selling of insurance, telecoms and financial products to warm and cold lists.
Inbound customer service
Queries, complaints and service requests handled in your brand's voice, logged and escalated.
Lead generation
We build and qualify our own leads so your sales team only speaks to real prospects.
Retention & renewals
Contract renewals, upgrades and save calls timed to each customer's expiry cycle.
Welcome & verification calls
Confirm every new sale before the first debit, cutting not-taken-up policies and clawbacks.
Collections & reminders
Courteous payment reminders and arrangements that recover revenue without losing customers.
Document follow-up
Chasing IDs, bank details and signed forms so incomplete sales become completed ones.
Bulk SMS & outreach
Notifications and campaign messaging at scale, tied back to call outcomes.
How a sale moves
Four desks touch every sale before it reaches you.
Separating the work means each step is measured on its own, and problems are caught before they become clawbacks.
- 01
Lead generation
Lists are built, cleaned and qualified before a sales agent dials.
- 02
Sales
Trained agents close on approved scripts with every call recorded.
- 03
Quality assurance
QA reviews each sale against your compliance rules before submission.
- 04
Welcome call
The customer is called back to confirm the product, terms and debit date.
Novelty CX
Built in Namibia. Run on our own platform.
We don't rent a dialer and hope it fits. Novelty CX is our own contact-centre system, so we can change scripts, reports and QA rules for your campaign in days, not quarters.
- Every call recordedSales and QA-reviewed calls kept for five years.
- QA scoring built inScorecards, calibration and corrective action per agent.
- Daily reportingPerformance and QA reports delivered every day at 17:30.
- Locked to our floorCalling only works from approved office networks.
- AI call summariesEach conversation summarised for supervisors and QA.
- Secure documentsCustomers upload IDs and forms through a private link.
Continuity
Built to keep dialling when the grid doesn't.
Load-shedding and network outages are a fact of life. Our floor is engineered so your campaign isn't one of the casualties.
- Generator and battery backup
- Automatic transfer switch takes over without dropping live calls.
- UPS on every rack
- Central and rack-level UPS protect servers and network gear.
- Dedicated digital voice trunk
- Carrier-grade E1 lines for clear, reliable outbound calling.
- Structured cabling
- A wired, racked floor designed for up to 100 agent seats.
Industries
Regulated products need a disciplined floor.
Insurance
Funeral, legal and short-term cover sold, verified and retained.
Telecommunications
Fibre and broadband renewals, upgrades and price migrations.
Banking & finance
Inbound service, product cross-sell and payment reminders.
Media & directories
Advertising sales and managed customer operations.
Ways to work with us
Start with one agent or a full floor.
Managed operations
Licensed seats on Novelty CX with our supervision and reporting. For growing businesses that need a professional line.
Dedicated campaign team
A trained team, team leader and QA analyst working only on your product, scripts and targets.
Enterprise programme
Multi-channel operations with custom integration, bilingual teams and a named account director.
Careers
Start your career on a professional floor.
Paid training, clear targets and a path from agent to team leader, QA and management.
Tell us about your campaign.
We'll reply within one business day with a recommended team size, timeline and pricing approach.